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Frequently Asked Questions
How to enter an event
From the Entry Live home screen there will be a list of events, these
are shown in date order and can be filtered by discipline by clicking
on the relevant discipline on the bar on the top of the page.
Choose the event you want and click on the link to the right.
Where there is more than one race type or distance within the event
you will then be taken to a page where you can choose the race distance
you wish to enter.
If there is only one race distance you will be taken straight into the
race.
This will give you more information about the race and the entry options.
If this is the race you want click to enter the race.
If you are not already logged in or are a new user of Entry Live you
will then be asked to log in or register. See below for how to register
and enter other family members to the same race. Once you have done
this you can choose which entry option you require and will be asked
for some more race specific details.
You will be able to pay for the race by credit or debit card and in
some cases can also elect to pay by cheque.
How to enter more than one event.
If you have elected to pay by card then from your basket page, choose
the link to add another event, this will take you back to the list of
events, repeat the event entry process for the next race and it will
be added to your basket. There is no limit to the number of events you
can enter at once or the number of people within your profile family
you can enter, other than your bank balance!
How to enter other members of your family into the same event or other
events.
Entry Live now gives you the ability to create a family group of users.
To add a new family member to your profile, firstly ensure you have
a user profile for yourself. Then go through the process of entering
the race you want, when you click to enter the race it will prompt you
to log on or if you are already logged on it will take you straight
to the choose profile option. This page will show you all the profiles
within you profile family group, choose the family member you which
to enter and proceed through the event entry process. You can also create
a new user profile from the chose profile page and then proceed to enter
this person in the race. On your basket page this entry will then show
alongside any other entries you have made and the name of the entrant
will be shown. You can add as many races and entrants as you wish before
paying for them all together.
How to pay for events.
Races can be paid for by credit/debit card or by cheque.
Some race orgnisers choose to only allow card payments for the races.
If you choose to pay by cheque on completion of the race entry form
you will be directed to a page which gives you the name and address
to send the cheque to. Please check in each case, not all races are
organised by TriHard.
If you choose to pay by card, on completion of the race entry form you
will be taken to your basket, from here you can add more events, products
or club memberships to your basket for yourself or other members of
your profile family and then when you have everything you want click
the link to make payment. This will then take you into the secure payment
system we use which is operated by Sagepay. Please ensure you complete
the Sagepay process fully. On completion of the Sagepay process you
will be directed back to Entry Live system and this completes your entry
process. If you leave Sagepay without returning to Entry Live you will
not be shown as Paid for your events/items.
I get an error message saying the VendorTxCode has been used before..
If we get an unusually high number of entries in a month the reference
number passed to our payment processing company SagePay, which should
be unique, is sometimes repeated, if this happens refresh the View Your
Events page, this should generate a new reference number and your payment
should be processed. If this still doesn’t work, try closing your browser
and logging back in. Alternatively you can contact us to pay over the
phone.
What to do if you forget your password.
Once on the Entry Live homepage choose the option to login, enter
your email address and then click on the password reminder link.
What to do if you forget your login email address.
If you can’t remember the email address you used to register
on our system then email us using the web enquiry form on the contact
us link and we will email back with your details.
How to join a club.
From the main event entry homepage, scroll down to view memberships
or click on the membership link on the top bar. Choose the club you
wish to join. The process for joining a club for yourself or a member
of your profile family is just the same as entering an event.
How to join a club for another member of your profile family.
Follow the instructions above for joining a club, on choosing the club
to join you will be taken to the choose profile screen, from her you
can choose which member of your profile family you wish to join the
club. The process for joining the club is the same as entering an event.
How to purchase merchandise/event products
At the moment only TriHard specific event merchandise is available.
You can purchase this by going to the TriHard home page and clicking
on the event merchandise link.
When will my merchandise arrive
Depending on what you have ordered it will be despatched immediately
or it will be available when you register at the event on race day.
You will be advised when you make your purchase what the delivery deadline
is.
What are Entry Live’s Terms and Conditions
Click here…. Terms and Conditions
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